Terms for rides with a driver

Car Dubrovnik is the name under which TECHNIC ONE d.o.o. sells rides in a car or minivan with a driver. These terms are the contract for every such ride, however you book it. The same terms in Croatian follow the English text: Hrvatska verzija.

Version of 14 October 2026.

1. Company, register entry and contacts

You make your contract with:

• TECHNIC ONE d.o.o., Vinogradarska 10, Nova Mokošica, 20236 Mokošica, Croatia
• registered at the Commercial Court in Dubrovnik (Trgovački sud u Dubrovniku), MBS 090035013
• OIB 63056167991; VAT number HR63056167991
• director: Nikša Perović

Rides are arranged by the booking office at Lapadska obala 21a (Marina Frapa), 20000 Dubrovnik, open 08:00–20:00 every day, Dubrovnik time. Phone and WhatsApp: +385 91 600 1201.

2. From first message to confirmed booking

Bookings are made on request, in four steps:

1. You send the trip on WhatsApp or by phone: where to collect you and where to go, the date and time, how many passengers, any children with their height or age, how many suitcases and any bulky items, and your flight number when the ride starts at the airport.
2. The booking office replies in writing with one fixed price for the whole vehicle, the vehicle class, and how and when you pay. It answers from 08:00 to 20:00; messages that arrive later are answered early the next morning.
3. You accept the price in writing, on the same channel.
4. The office confirms the booking in writing. Your contract with TECHNIC ONE d.o.o. exists from that confirmation.

Every confirmation repeats the route, date, pick-up time and place, vehicle class, number of passengers and price. Please check it and tell the office straight away if anything is wrong.

3. What a fixed fare covers

• One price covers the whole vehicle, not each passenger. Prices are in euros and include VAT.
• Every fixed price includes the driver, fuel, motorway tolls, ferries where the route needs one, luggage, VAT and waiting at borders.
• Child seats and boosters: free of charge.
• Waiting time is included: 60 minutes from the actual landing time at the airport, and 15 minutes after the agreed time at any other pick-up point.
• A return trip costs twice the one-way fare.
• Traffic does not change a fixed fare, and neither does a queue at a border. For hire by the hour, time in traffic or at a border counts towards the hours booked; extra time is added only if you agree to it first.
• Hire by the hour has a minimum of 3 hours, and the full-day rate includes 300 km. A place that is not in the price list is priced on request, using the per-kilometre rule shown with the prices.
• Anything that is not in your confirmed booking, such as an extra stop, a detour or waiting beyond the included time, is added only if you agree to it and to its price before it happens.

4. Paying, receipts and refunds

The written confirmation states how and when you pay. Nothing is payable before you have accepted the price.

You never pay more than the confirmed price, plus any extra you agreed to beforehand. You receive a receipt for every payment. Refunds are made by the method you paid with, and a card payment is refunded to the same card.

5. Changing the date, time or pick-up point

• Until 24 hours before pick-up, you can change the date, time, pick-up point, flight number or number of passengers free of charge, as long as the booked vehicle and route still fit.
• A change that needs a different vehicle or a longer route is priced again first; nothing changes until you have agreed to the new price.
• A change asked for later is possible only if a driver and a vehicle are free; the office tells you before anything changes.

6. Cancelling, no-shows and events nobody controls

• You cancel 24 hours or more before the pick-up time: it costs nothing, and anything you paid is refunded in full.
• You cancel later, or nobody comes to the pick-up: you may be charged the cost of the journey that the driver has already made.
• A no-show means that you are not at the pick-up point when the included waiting time ends, and the driver cannot reach you by phone or WhatsApp.
• Your flight is cancelled: the ride moves to your new arrival time, or is cancelled with a full refund, whichever you prefer.
• We cancel: you get back everything you paid, within seven days at the latest.
• Nobody is at fault: if a ride becomes impossible because of an extraordinary event that neither side could foresee or avoid, such as a closed road or border, you owe nothing for it and anything you paid is returned.

A ride is a passenger transport service, so the 14-day right to withdraw from a contract made at a distance does not apply to it; the rules above apply instead. The cancellation page shows them in a single table.

7. Following your flight, and time on the road

• When the ride starts at the airport, send us your flight number. The driver follows the flight, and the pick-up moves with the real landing time at no cost to you.
• Waiting included: 60 minutes from landing at the airport, 15 minutes after the agreed time elsewhere. If passport control, registration in the EU Entry/Exit System or a lost bag keeps you longer, message the driver or the office.
• Journey times we quote are estimates for normal traffic. Roadworks, accidents, police and border checks and bad weather can make a ride longer. The price stays the same, but leave a margin when you choose a pick-up time before a flight, a ferry or a tour; the office can suggest one.

8. Passports, children, seat belts and luggage

• Travel documents. Every passenger needs a valid passport, or a national identity card where it is accepted, for each border on the route, plus any visa their nationality requires. The rules for Montenegro and for Bosnia and Herzegovina are summarised on the main page under Kotor and Mostar. Passengers who are not EU citizens go through the EU Entry/Exit System at the external border, which can mean getting out of the car. We are not responsible if border police refuse a passenger entry; what happens next, and any cost, is agreed with you before it happens.
• Children. Tell us how many children are travelling, and their height or age, when you book, so the right seats are fitted. Croatian road law goes by height: under 150 cm a child travels in a child seat or on a booster, except that from 135 cm the ordinary belt is allowed on a rear seat.
• Seat belts. Everyone in the vehicle wears a seat belt, as Croatian law requires.
• Luggage. Tell us how many suitcases and cabin bags you are bringing, and mention bulky items such as pushchairs, bikes, golf bags or wheelchairs. We can carry only what fits safely in the booked vehicle. A group of more than 8 people needs more than one vehicle.

9. Safety, delays and belongings: our liability

• We are responsible for your safety from the moment you get into the vehicle until you have got out at the end of the ride. Nothing in these terms limits that responsibility, or our liability for harm caused intentionally or through gross negligence.
• We answer for loss caused by a late arrival unless the delay came from causes we could not have avoided even with professional care, such as a closed road, an accident ahead, a border or police check or severe weather.
• Luggage in the boot travels with you and is handed back at the end of the ride. For things you keep with you inside the car, such as handbags, phones or cameras, we answer only if the damage is our fault.

10. Written complaints and our reply

You can send a complaint in writing:

• by post to the booking office, Lapadska obala 21a (Marina Frapa), 20000 Dubrovnik, Croatia;
• by hand at the same office, open 08:00–20:00 every day;
• or on WhatsApp at +385 91 600 1201, which keeps the date and text of your message.

We confirm receipt straight away and send a written answer no later than 15 days after the complaint reaches us, saying clearly whether we accept it. This is the procedure set by Article 10 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača).

11. Mediation outside court

If a complaint does not settle the matter, you can propose mediation by a Croatian body for the out-of-court resolution of consumer disputes. For disputes with companies, the government’s consumer portal gov.hr lists, among others, the Mediation Centre of the Croatian Chamber of Economy (Centar za mirenje pri Hrvatskoj gospodarskoj komori), Rooseveltov trg 2, 10000 Zagreb, mirenje@hgk.hr, hgk.hr. When we reply to a complaint that we cannot resolve, we also tell you whether we will take part in such a procedure. If you live in another EU country, Iceland or Norway, the European Consumer Centre there can advise you on a cross-border complaint free of charge. You can always go to court instead.

12. Applicable law, data and updates

• Croatian law applies to these terms and to every booking. Rules that protect you as a consumer and cannot be set aside by contract still apply.
• If a dispute reaches court and the law allows it, the competent court in Dubrovnik decides it.
• How we handle personal data is explained on the personal data page.
• We may update these terms. The version published on the day you book applies to your booking.